Privacy Policy

1. Introduction & Overview

The Rep Factory ("we", "our", "us") values your personal privacy. This Privacy Policy sets forth our practices regarding the collection, use, protection, and handling of digital personal data in accordance with the Digital Personal Data Protection (DPDP) Act, 2023 (India) and applicable consumer protection regulations.

2. Personal Data We Collect

We only collect information directly provided by you through our website enquiry forms, free pass applications, or membership consultations:

• Identity Data: Full Name.
• Contact Data: 10-digit Mobile Phone Number.
• Fitness Preferences: Focus areas (e.g., Strength, Zumba, Transformation, Personal Training).
• Technical Interaction: Anonymized server interaction logs necessary for network security and fault resolution.

3. Purpose of Data Processing & Lawful Consent

We process your personal data strictly based on your explicit, affirmative consent provided when checking our consent disclaimer on our forms. The data is processed solely for:

• Issuing your requested 1-day complimentary gym trial pass.
• Scheduling membership consultations and answering fitness-related enquiries.
• Informing you regarding membership tariff options, facility timings, or safety notifications.

4. Data Storage & Security Controls

Your information is stored in secure database environments utilizing PostgreSQL Row-Level Security (RLS), strict zero-read anon keys, and encrypted transit protocols (TLS 1.3 / HTTPS). Access is restricted to authorized gym administrative personnel only.

5. Your Rights as a Data Principal (DPDP Act 2023)

Under the DPDP Act 2023, you possess the following rights regarding your personal data:

• Right to Access & Summary: You may request a summary of the personal data we hold about you.
• Right to Correction & Updating: You may request correction of any inaccurate or outdated information.
• Right to Data Erasure / Deletion: You may request complete erasure of your contact details and membership history from our systems.
• Right to Withdraw Consent: You may revoke consent at any time without retroactive penalty.

6. Data Erasure & Grievance Redressal Process

To exercise your rights or request immediate deletion of your data from our database, contact our designated Data Grievance Officer:

• Gym Address: No.7, AVM Towers 2nd Floor, Pooja Garden, Kalapatti Main Road, Sitra, Coimbatore - 641 014
• Direct Phone: +91 73580 44996 / +91 63697 44996
• Official Email: therepfactorycbe@gmail.com
• Response Window: All erasure and correction requests are processed within 48 to 72 business hours.